Booking Conditions Sprachcaffe Adult Language Programs * & Sprachcaffe Youngsters Programs U20**
*Paragraph 8 & 12 only applies to Sprachcaffe Adult Language Programs
**Paragraph 7 only applies to Sprachcaffe Youngsters Programs U20
1. Enrollment

You may enroll online through the Internet; at the end of the enrolment process a printable online confirmation will be provided. You will also receive a password for our online booking system where you will find the latest information on:

- processing state and details of you enrolment;
- payment details depending on the method of payment you have chosen ;
- downloads of your personal travel documents in PDF format.

After we have received your enrolment we will check the availability of the selected program and provide you with further information. The enrolment itself does not oblige you to make a reservation.

2. Reservation

After we have confirmed the availability of your program you need to pay a deposit of 10% of the total amount (minimum 50 €) in order to confirm your enrolment and make the reservation. We will provide you with your payment and reservation confirmation as well as your travel documents as soon as we have received the deposit.

The total price of your program has to be paid not later than 4 weeks before your first course day. This also means that in case of an enrolment less than 4 weeks before the start of your course the total price is due immediately to make the reservation. After the total payment has been received, we will provide you with your course and accommodation voucher.

3. Services, Services deficiencies

Only the descriptions in our brochure or internet and in our respective travel confirmations are relevant to the scope of contractual services. Side agreements that change the scope of contractual services require our written confirmation.

Changes or deviations of individual services from the agreed content of the travel contract, which become necessary after conclusion of the contract and which have been brought about by the organizer not contrary to good faith are permitted if the changes or deviations are not significant and do not affect the overall form of the program.

In case of a substantial change in an essential travel service you can cancel the contract and get previous payments reimbursed. In any case the organizer has to be immediately notified regarding any complaints so that he can take action in order to provide all booked services. If a participant fails to notify a complaint to the organizer immediately, and the organizer thus has no opportunity to provide all booked services or to rectify any deficiencies a reduction of the travel price is excluded.

4. Cancellation

The program may be canceled at any time prior to departure. To avoid misunderstandings we strongly encourage declaring cancelations in written by e-mail.

In these cases a cancellation fee based on the date of receipt of the cancellation notice will be charged. The amount of the cancellation fee is calculated as a percentage of the total price. The cancellation fees are calculated as listed below:

10% of the total value if cancellation is made 28 days or more before the day of arrival, the maximum costs is 250 Euros
25% of the total value if cancellation is made between 15 and 27 days before the day of arrival, the maximum costs is 300 Euros
50% of the total value if cancellation is made between 2 and 14 days before the day of arrival, the maximum costs is 600 Euros
90% of the total value if cancellation is made one day before the day of arrival, the maximum costs is 1.000 Euros
100% of the total value if cancellation is made on the day of arrival, or after arrival, or failure to arrive without notice.

The minimum cancellation fee is 50 €.

In case of refunds all transaction costs will be charged fully to the student.

In the unlikely event or due to circumstances beyond our control that force us to cancel your course, all payments made will be reimbursed.

5. Reservation changes

For changing details of a confirmed reservation, regarding either course, accommodation or a name change to another student, a fee of 50 € will be charged.

6. Payment

Payment has to be made by bank transfer to one of or accounts in the Euro zone with IBAN and BIC; the respective transfer fees of both sides have to be paid by the participant. If any transfer fees are charged to us we will added the fees to the total price of the program.

7. Cancelation by the organizer - Minimum number of participants in youngster U20 programs
(only applies to Sprachcaffe Youngsters Programs U20)

The organizer may withdraw from the contract if the participant fails his/her obligation for payment or fails to comply with the agreed terms and conditions.

For all Sprachcaffe youngster U20 programs achieving a minimum of FOUR participants is required 4 weeks before the start of the program. In case of a lesser number of participants the organizer will offer an alternative date / destination or free cancellation. If the organizer is unable - despite of all efforts - to achieve the minimum number of 4 participants for a certain date we are entitled to cancel the program. In these cases the organizer is obliged to inform the participant immediately and fully reimburse all payments previously made.

8. Course levels and group sizes
(ony applies to Sprachcaffe Adult Language Programs)

Our schools offer several course levels which will be set up on the first day according to the result of a level test which can be done before the start of the course online or on the first course day in our schools. It is therefore possible that as a result of the level test less than three participants happen to have the same course level. In these cases our schools but Palma de Mallorca will reduce the amount of group lessons reserved to 60% (semi) private lessons. In Palma de Mallorca the amount of group lessons reserved is reduced to 1/3 private lessons (1:1) and 2/3 semi-private lessons (2:1). This is considered a free upgrade.

9. Exclusion

The organizer expects that participants respect the customs and laws of the host country. If a participant violates these basic conduct rules the organizer may exclude him/her after a written warning. The same applies if the participant makes normal group interaction impossible.

Serious offenses (e.g. crimes such as battery, theft, drug use, willful damage to property, etc.) will result in immediate exclusion of the program.  Any costs incurred by a premature travel home will have to be covered by the participant. In the case of any exclusion the full program price will be maintained by the organizer.

10. Liability

The liability of the organizer for damages (which are not body damages) is limited to a total of three times the program price, provided that damages were not inflicted intentionally nor with gross negligence by the organizer nor by a service provider.

If  a service provider falls under international laws which states that claims for damages only can be made under certain conditions, or limitations, or may be even excluded under certain conditions, the organizer will apply these laws in case of claims of a  participant.

11. Insurance
Neither agent, operator nor school will be held responsible in any way for any accident, illness, loss of personal effects or change in personal circumstances arising at any time prior to or during the course. We therefore strongly recommend personal travel insurance.
12. Students under the age of 18
(ony applies to Sprachcaffe Adult Language Programs)

In our Adult Language Programs the minimum age of participants is 16 years (in some schools 18 years) when commencing the course.

Parents of minors agree that neither Sprachcaffe Languages PLUS nor the homestay shall be liable for damage or problems caused either negligently or intentionally by their children while participating in trips. Parents and their children who are still minors recognize and accept the laws and the normal code of conduct of the country which they are visiting.

13. Letter of acceptance for Visa - regulations and fees

In order to provide the letter of acceptance required by the embassy for issuing a visa 40% of the total amount should be paid together with an additional charge of non-refundable 80 € visa fee plus non-refundable shipping fees.

In case of visa refusal we will refund all payments minus all non refundable fees. In this case the participant has to provide the letter of refusal issued by the embassy at least 14 days before departure. After this date we will consider the participation as confirmed and normal cancellation fees will apply.

In case the visa has not yet been issued 15 days before departure we strongly recommend postponing the course. In this case, the rebooking fee will not be charged.

14. Limitation of liabilities

Claims for reimbursements for any defects of the booked program expire within one year. This period begins with the day on which the defects occurred.

15. Ineffectiveness

Should the above conditions be  invalid it will have  no effect on the validity of the remaining conditions.

16. Rights to image and film material

By agreeing to these general terms and conditions participants accept that the organizer has the right to use any photos, videos and sound recordings which may be produced during the language program. These materials may be used for promotional purposes without any additional cost or the need for a specific authorization by the participants.

17. Data Protection Policy Statement

Personal data transmitted is stored exclusively for contractual use and will only be transferred to cooperation partners and assistants if necessary for the fulfillment of the contract. Personal data will not be made available to third parties. Storage and processing of personal data will be dealt with in accordance to the applicable data protection acts.

Transmitting your personal data is voluntary. You have the right to review, correct and delete your personal data stored by Sprachcaffe Mallorca at any time by inquiring via e-mail to our address:

18. Responsible for the content of this website, data protection and your contact is:

PLUS Languages - Sprachcaffe Mallorca
Mallorca PLUS SL, C./ Garza 3, E-07610 Palma de Mallorca, Spain, Telephone : ++34 / 971 26 47 45
Registro Mercantil Palma de Mallorca, Tomo 2.058, Libro 0, Folio: 126, Hoja PM - 47093; CIF 57.271.397
Director: Carsten Sommertag

We are part of the Sprachcaffe Languages PLUS organization with headquarters in Frankfurt (Germany) and Malta.

19. Organizer

SPRACHCAFFE Reisen GmbH, Gartenstr. 6; D-60594 Frankfurt; Telephone: ++49 (69) 61091 20; Fax: ++49 (69) 603 13 95
Organizer for courses in Palma de Mallorca:
Mallorca PLUS SL, C./ Garza 3, E-07610 Palma de Mallorca, Spain, Telephone : ++34 / 971 26 47 45